Refund policy

Mia Ava Jewelry Return Policy

At Mia Ava Jewelry, we want you to feel confident shopping with us. We proudly offer everyday waterproof jewelry designed for comfort, style, and daily wear.

Returns & Refunds

To qualify for a full refund, customers must initiate a return request via email within 7 days of purchase.

Requirements:

• A valid receipt is required

• Items must be returned within the 7-day return window

• Returns and refunds are accepted for any reason within 7 days

Receipts are always offered at the time of purchase during all Mia Ava weekend market pop-ups and online purchases. 

Approved refunds will be processed back to the original form of payment. Please allow 1–3 business days for your bank or credit card provider to process and post the refund to your account.

To start a return, please contact us through our website contact form or email us with your order details and reason for return at miaavagems@gmail.com

Defective Items Policy

After the 7-day refund window, we will accept returns for defective items within 30 days of purchase.

Eligible customers may choose one of the following:

• Replacement of the same item (subject to availability)

• Even exchange for another item of equal value

• Store credit

Please note:

• No refunds will be issued after the initial 7-day purchase window

• A receipt or proof of purchase is required

• Photos of the defective item may be requested for review

• Defects caused by chemical exposure such as henna, bleach, perfume etc will not be covered

Jewelry Care & Product Disclaimer

Our jewelry is designed to be waterproof and suitable for everyday wear. However, our jewelry is not chemical proof.

Damage caused by exposure to harsh chemicals is not covered under our return or replacement policy. This includes, but is not limited to:

• Bleach

• Henna

• Perfume

• Sunscreen/SPF products

• Cleaning chemicals

• Harsh skincare products

To help preserve the life and finish of your jewelry, we recommend minimizing direct exposure to chemicals whenever possible.

Dainty pieces deserve a little extra care. To help protect delicate jewelry—especially pieces with gems, stones, or cubic zirconia—avoid wearing them during strenuous activities, workouts, heavy lifting, or anything that may cause pulling, bending, or impact.

Treat your jewelry gently, and it will stay beautiful for longer. ✨

Non-Returnable Items

Damaged jewelry due to harsh chemical exposures. Sale items, clearance items, gift cards, and customized pieces are final sale.

Thank you for supporting our small business and being part of the Mia Ava community 💛