Shipping policy

MIA AVA is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. 

1. MIA AVA SHIPPING

At this time, MIA AVA delivers only within the United States for retail customers. 

MIA AVA orders are shipped on business days (Monday - Friday - 8 AM - 6 PM (PDT). For security reasons, MIA AVA will not accept any order when it is not possible to identify the recipient of the order and its address.

2. SHIPPING COSTS

MIA AVA offers free shipping on orders over $50, otherwise the shipping fee is $5 flat. 

3. ORDER PROCESSING TIMES

• 1 - 2 business days.

Processing time is subject to change due to complications or force majeure.

Order processing will take place Monday through Friday from 8:00 AM to 6.00 PM PDT (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.

Note: Order processing times and shipping times are different. 

4. SHIPPING TIMES

• U.S. orders: 2-7 business days

5. SHIPMENT TRACKING

Once the order has been shipped, you will receive an email that will include tracking information for your order. Be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the appropriate carrier according to the tracking number or contact us through our contact information for further assistance and information.

6. DELAYS

MIA AVA is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, MIA AVA is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or holidays.

7. UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

9. WRONG DELIVERY ADDRESS

MIA AVA will not be responsible or reimburse for lost or undelivered packages due to incorrect, inaccurate or outdated delivery addresses.

It is the buyer's responsibility to ensure that the delivery address they provide during the checkout process is current, correct and accurate. Before completing the checkout process, please ensure that you provide a correct, current and accurate delivery address. 

If your order is not delivered due to incorrect, inaccurate or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate the order and issue a refund with the discounted value of the delivery.

10. SECURE DELIVERY ADDRESS

MIA AVA recommends customers provide a secure delivery address, for example your home or place of employment. MIA AVA is not responsible for packages lost or stolen due to unsafe delivery addresses.

11. SHIPPING COMPLETED

Each delivery is considered to have been made from the moment MIA AVA makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".

12. CONTACT INFORMATION 

If you have questions about this Shipping Policy, please contact us through our contact page or via the contact information below:

MIA AVA
miaavagems@gmail.com